027 261 4616
Terms and Conditions
Parnell Orthodontics
Effective Date: 20 January 2026
1. Introduction
These terms and conditions govern your use of the Parnell Orthodontics website (www.parnellortho.com)and the services we provide through it. By accessing or using our website, you agree to be bound by these terms and conditions in their entirety. If you disagree with any part of these terms, you should not use ourwebsite.
When using any of our website services including booking appointments, accessing patient information or submitting enquiries, you expressly agree to these terms and conditions.
Our website uses cookies. By using our website or agreeing to these terms and conditions you consent to our use of cookies in accordance with our Privacy Policy.
2. About Us
This website is owned and operated by Parnell Orthodontics, a specialist orthodontic practice located between Parnell and the CBD in Central Auckland, New Zealand. We provide specialist orthodontic care for adults and teenagers aged 12 and above.
Contact details:
Email:guestcare@parnellortho.com
Phone: +64 27 261 4616
Website: www.parnellortho.com
3. Website Purpose
The website provides general information about orthodontics, our practice, our services, appointment options andpatient resources. It is intended for users in New Zealand, particularly patients and families seeking orthodonticcare in Auckland.
Healthcare Information Disclaimer
Website information is general educational information only. It is not orthodontic, dental, medical, legal or other professional advice and must not be relied on as a substitute for consultation with a qualified health care professional.
Orthodontic diagnosis and treatment planning require an individual assessment. This may include examination, photographs, radiographs, scans, medical and dental history, discussion of risks and benefits and informed consent.
Do not use the website to deal with urgent or emergency dental or medical issues. For urgent symptoms, contactan appropriate healthcare provider or emergency service.
No Dentist-Patient or Orthodontist-Patient Relationship from Website use Alone
Using the website, submitting an enquiry, booking a consultation or uploading images does not by itself create an orthodontist-patient relationship. A professional relationship is formed only when we accept you as a patient and provide clinical services to you.
6. Appointments, Free Consultations and Online Enquiries
Any booking, enquiry or free consultation request submitted through the website is a request only and is subject to confirmation by us. We may contact you to obtain further information, confirm suitability, reschedule, decline orrefer you to another provider where appropriate.
If a free consultation is offered, the scope of that consultation may be limited. It may not include all investigations required for definitive diagnosis or treatment planning unless expressly stated.
We may update consultation terms, eligibility, timing and availability from time to time. Any fees, payment arrangements or treatment costs will be discussed separately and are not created by these Terms unless expressly confirmed in writing.
7. User Information and Image Uploads
If you submit information, images, forms or other material through the website, you must ensure it is accurate, current, complete and not misleading. You must only submit information about yourself or about another person where you are authorised to do so.
To the maximum extent permitted by New Zealand law, we exclude all representations and warranties relating to our website and its use.
Nothing in these terms and conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Consumer Guarantees Act 1993 that cannot be excluded, restricted, or modified. This does not limit your rights under applicable health and medical regulations, including privacy obligations under the Privacy Act 2020 and the Health Information Privacy Code 2020.
8. Communication by Email, Phone, SMS and Online Systems
Communication by Email, Phone, SMS and Online Systems
To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of events beyond our reasonable control any business losses, loss of data, or any special, indirect or consequential loss or damage.
Intellectual Property
Unless otherwise stated, all website content, including text, graphics, logos, photographs, videos, page design,downloadable resources and other material, is owned by or licensed to Parnell Orthodontics Ltd and is protectedby copy right and other intellectual property laws.
You may view the website and print or download a reasonable copy for your personal, non-commercial healthcare-related use. You must not copy, reproduce, adapt, distribute, publish, sell, scrape, commercially exploit or create derivative works from website content without our prior written consent.
10. Acceptable Use
You must not use the website in any way that:
-
Is unlawful, fraudulent, harmful, threatening, abusive, defamatory, obscene or otherwise objectionable.
-
Damages, disrupts, overloads or impairs the website or its availability, security or performance.
-
Introduces viruses, malware, spyware, automated scripts, scraping tools or other harmful code.
-
Attempts to gain unauthorised access to any system, account, database or restricted part of the website.
-
Collects data from the website for direct marketing or other commercial purposes without our written consent and without complying with New Zealand law.
-
Misrepresents your identity, authority, health information or relationship with another person.
11. Third-Party Links, Platforms and Tools
The website may link to third-party websites or use third-party systems, including booking, payment, analytics, map, social media, video, treatment-monitoring, image-upload or communication tools.
We are not responsible for third-party websites, content, security, availability or privacy practices. You should review the terms and privacy notices of any third-party website or platform you use.
12. Privacy
We may assign, transfer, sub-contract, or otherwise deal with our rights and obligations under these terms and conditions. You may not assign, transfer, sub-contract or otherwise deal with any of your rights orobligations under these terms without our prior written consent.
13. Treatment Results, Case Studies, Before and After Images
Orthodontic outcomes vary between patients. Any before-and-after images, case studies, testimonials or examples on the website are illustrative only and do not guarantee that you will achieve the same or similar result.
Treatment suitability, duration, risks, benefits, limitations and cost can only be assessed properly after an individual orthodontic consultation and diagnostic process.
14. Website Availability and Accuracy
We take reasonable care with website information, but we do not guarantee that it is complete, accurate, current error-free or suitable for your individual circumstances.
We may change, suspend, restrict or discontinue any part of the website at any time without notice. We do not guarantee uninterrupted or secure access to the website.
15. Consumer Guarantees and Healthcare Rights
Nothing in these Terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, the Privacy Act 2020, the Health Information Privacy Code 2020, the Code of Health and Disability Services Consumers’ Rights or any othe rapplicable New Zealand law.
If there is a conflict between these Terms and a non-excludable legal right, the legal right prevails.
16. Limitation of Liability
To the maximum extent permitted by New Zealand law, we are not liable for loss or damage arising from your use of or in ability to use, the website, reliance on general website content, third-party websites or services, eventsoutside our reasonable control, loss of data, or indirect, consequential or special loss.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud fraudulent misrepresentation or any liability that cannot lawfully be limited or excluded.
17. Breach of These Terms
If we reasonably believe you have breached these Terms, we may take action including issuing a warning, restricting or blocking access, removing content, suspending website functionality available to you, notifying appropriate authorities, or taking legal action where necessary.
18. Changes to These Terms
We may update these Terms from time to time by publishing an updated version on the website. The updated version applies from the effective date shown on the document. Your continued use of the website after publication of updated Terms indicates acceptance of the updated Terms.
19. Assignment, Severability and Entire Agreement
We may assign, transfer, subcontract or otherwise deal with our rights and obligations under these Terms. Youmay not assign or transfer your rights or obligations without our prior written consent.
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue ineffect. These Terms, together with the Privacy Policy, form the agreement between you and us regarding use ofthe website.
20. Governing Law and Jurisdiction
These Terms are governed by the laws of New Zealand. Any dispute relating to these Terms or the website is subject to the non-exclusive jurisdiction of the New Zealand courts.
21. Contact Us
If you have any questions about these terms and conditions, please contact us:
Email:guestcare@parnellortho.com
Phone: +64 27 261 4616
Website: www.parnellortho.com